FAQs

 

1/What types of products does Baby Green offer?

Baby Green specializes in innovative baby products designed to ensure safety and style for your little ones. Our product range includes items like the BabyGuard Backpack, which features a soft, shock-absorbing pillow for enhanced protection during your child's adventures.

2/How can I ensure the safety of the products I purchase?

All our products are designed with safety as a priority. We conduct thorough testing to ensure that they meet safety standards. Additionally, we recommend that parents supervise their children while using our products to maximize safety.

3/What is the return policy for Baby Green products?

We have a 30-day return policy. Customers can request a return within 30 days of receiving their item. To initiate a return, please contact us at babygreenofficiel@gmail.com. Please note that certain items, such as perishable goods and personalized products, are non-returnable.

4/How long does it take to process a refund?

Once we receive and inspect your returned item, we will notify you regarding the approval of your refund. If approved, the refund will be processed to your original payment method within 10 business days. Please allow additional time for your bank or credit card company to post the refund.

5/Can I exchange an item I purchased?

Yes, the fastest way to exchange an item is to return the original product and place a new order for the desired item. Please follow the return process outlined in our return policy.

6/Are there any exceptions to the return policy?

Yes, certain items cannot be returned, including perishable goods, custom products, and personal care items. Additionally, we do not accept returns for sale items or gift cards. If you have questions about a specific item, please contact us for clarification.

7/What should I do if my item is damaged or defective?

If you receive a damaged or defective item, please inspect it upon reception and contact us immediately. We will evaluate the issue and work to resolve it promptly.

8/Do you ship internationally?

Yes, we offer international shipping. Shipping times and costs may vary based on the destination. Please check our shipping policy for more details on international orders.